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Help

Support

Need a hand? We're here to help.

Contact us

The fastest way to reach us is by email. Whether you have a question, hit a bug, or need help with your subscription, send us a message and a real person will get back to you.

Email: hello@progestro.com

We typically respond within 1–2 business days. To help us resolve your issue faster, please include:

  • Your device and operating system (e.g. iPhone 15, iOS 18)
  • The email address associated with your account
  • A short description of what happened and what you expected

Managing your subscription

Progestro is offered as an auto-renewing subscription with a 7-day free trial, billed through the Apple App Store or Google Play Store. Available plans:

  • Monthly — $14.99 / month (USD)
  • Yearly — $149.99 / year (USD), about $12.50 / month

Prices are shown in USD; your local price appears at checkout. Every feature is included on both plans.

To view, change, or cancel your subscription:

  • iPhone / iPad: open Settings → [your name] → Subscriptions → Progestro, then choose your plan or tap Cancel Subscription.
  • Android: open the Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Progestro.

Cancellation takes effect at the end of the current billing period — you keep full access until then. To avoid being charged, cancel at least 24 hours before your trial or renewal date.

Refunds

All payments are processed by Apple or Google, so refunds are handled through their stores rather than by us directly:

If you believe you were charged in error, email us at hello@progestro.com and we'll do our best to help.

Deleting your account

You can delete your account and all associated data at any time. Email hello@progestro.com from your account email address with the subject line "Delete My Account," and we will permanently remove your data within 30 days.

Deleting your account does not automatically cancel your subscription — please cancel it separately through the App Store or Google Play as described above.

Troubleshooting

I can't sign in. Make sure you're using the same sign-in method (Apple, Google, Microsoft, or email link) you used to create your account. If you use the email-link option, check your spam folder and open the link on the same device.

My subscription isn't recognized after purchasing. Open the app, go to the subscription screen, and tap Restore Purchases. Make sure you're signed in to the same App Store or Google Play account you used to buy.

My readings or dogs aren't showing up. Progestro stores your data on-device first and syncs when you're online. Check your internet connection and make sure you're signed in to the correct account.

Still stuck? Email us at hello@progestro.com with the details listed under Contact us.

Common questions

Does Progestro replace my veterinarian? No. Progestro is a tracking and recommendation tool only. It is not a diagnostic device or a substitute for professional veterinary judgment. Always confirm interpretations and breeding decisions with a licensed veterinarian.

What units and machines does it support? Progestro supports ng/mL and nmol/L, and both IDEXX and miniVIDAS measurement machines.

Is my data private? Yes. See our Privacy Policy for exactly what we collect and how it's used.

For full details on how we handle your data and the rules governing your use of the app, see our Privacy Policy and Terms of Service (EULA).